Shipping Info
Our are products are available for
shipment and delivery only in
continental U.S.A
All orders below $500 pay 24.95
for shipping
Orders that total $500.01 (USD) or
more will receive FREE SHIPPING.
Some exclusions may apply
Other details regarding domestic shipping rates are as follows:
- We do not ship on SATURDAY AND SUNDAY.
- Delivery time may waiver outside of estimate depending on
the volume of orders. - All orders are shipped via UPS or different Freight Carrier
depending on the size and weight. You´ll receive an email
with your invoice and tracking number once we have
processed the order and it is ready to ship from our
warehouse. - Shipping total is provided in the cart at the checkout
TO RETURN THE ITEM YOU PURCHASED, PLEASE MAIL IT TO:
3325 NW 70th Ave, Miami, FL 33122
- Refunds do not include any SHIPPING and HANDLING CHARGES shown on the packaging slip or invoice.
- Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your
returned item. - SHIPPING and HANDLING CHARGES are not refundable. Any amounts refunded will not include the cost of shipping.
RETURN & REFUND POLICY
If you received the wrong item or the product appears defective, please contact Customer Service. We will review each circumstance on a case-by-case basis to determine if a return can or will be processed.
PLEASE REVIEW OUR RETURN POLICIES
ERRORS IN ADDRESS
If you make an error of address on your order, please note that we cannot change the delivery address after an order has been submitted. Please know that we work directly with our shipping team to help resolve any address issues whenever possible. We cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees. We will only refund the original cost of the merchandise.
Delivery Address
If this is the first occasion you order with wholesale.livingsilica.com, please confirm your shipping address and, if necessary, include a note in the “comments” section with additional instructions needed to execute the delivery successfully.
ORDER PROCESS & DELIVERY TIME
Orders usually ship the next business day after being received. The processing order time is ONE TO TWO business days, not including Saturday and Sunday orders, which are processed and shipped on the following Monday. Orders ship from Miami, FL. UPS Ground delivery requires two business days after pickup to deliver to East Coast addresses and Five business days to reach West Coast addresses. USPS Priority Mail requires two to three-day transit in the continental USA to the same areas mentioned, which means that usually, it takes from 5-10 BUSINESS DAYS to deliver depending on the zone and the season.
