Shipping Info
OTHER DETAILS REGARDING DOMESTIC
SHIPPING RATES ARE AS FOLLOWS:
- We do not ship on Saturday and Sunday.
- Delivery time may waiver outside of estimate depending on the volume of orders.
- All orders are shipped via UPS or different Freight Carrier depending on the size and weight. You´ll receive an email with your invoice and tracking number once we have processed the order and it is ready to ship from our warehouse.
- Shipping total is provided in the cart at the checkout.
TO RETURN THE ITEM YOU PURCHASED, PLEASE MAIL IT TO:
3325 NW 70TH AVE, MIAMI, FL 33122
- Refunds do not include any SHIPPING and HANDLING CHARGES shown on the packaging slip or invoice.
- Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item.
- Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
RETURN & REFUND
POLICY
RETURN & REFUND
POLICY
If you received the wrong item or the product appears defective, please contact Customer Service. We will review each circumstance on a case-by-case basis to determine if a return can or will be processed.
ERRORS IN ADDRESS
DELIVERY ADDRESS
If this is the first occasion you order with wholesale.livingsilica.com, please confirm your shipping address and, if necessary, include a note in the “comments” section with additional instructions needed to execute the delivery successfully.
ERRORS IN ADDRESS
DELIVERY ADDRESS
ORDER PROCESS &
DELIVERY TIME
Orders usually ship the next business day after being received. The processing order time is ONE TO TWO business days, not including Saturday and Sunday orders, which are processed and shipped on the following Monday. Orders ship from Miami, FL. UPS Ground delivery requires two business days after pickup to deliver to East Coast addresses and Five business days to reach West Coast addresses. USPS Priority Mail requires two to three-day transit in the continental USA to the same areas mentioned, which means that usually, it takes from 5-10 BUSINESS DAYS to deliver depending on the zone and the season.
ORDER PROCESS &
DELIVERY TIME
Orders usually ship the next business day after being received. The processing order time is ONE TO TWO business days, not including Saturday and Sunday orders, which are processed and shipped on the following Monday. Orders ship from Miami, FL. UPS Ground delivery requires two business days after pickup to deliver to East Coast addresses and Five business days to reach West Coast addresses. USPS Priority Mail requires two to three-day transit in the continental USA to the same areas mentioned, which means that usually, it takes from 5-10 BUSINESS DAYS to deliver depending on the zone and the season.
